Returns and Exchanges

I need to make a return

We offer free returns for all orders, no questions asked. As long as the order arrived in the last 14 days, you are more than welcome to register your return by following this link.

You will need your order number (UK00000) and the email address used to purchase. 

I need to make a return but I'm over 14 days.

Once the 14 days window is over we are unfortunately unable to offer straight up returns. However you are more than welcome to make a new purchase and let us know so that we can send you a returns label in order to issue a refund. Be sure to get in touch with us at [e-mail] so that we can organise your return label.

I returned my order but have not received a refund

As long as your return fulfills all requirements of our Return Policy, you should receive your refund within 14 working days of the above date to the same payment method you used to make the purchase. You can track your return here.

Can I exchange my shoes for something else?

Regrettably we do not offer exchanges. We recommend returning the shoes and reordering your desired pair!